Customer Journey

• To handle new customers’ registration
• Welcoming customer, serving tea, and ensuring PIC is there to serve customer
• Issuance of receipt and collection of payment
• Customer appointment management including appointment placement, confirmation, follow up, etc
• Handle online and offline customer enquiries
• Understand and learn new treatment and product knowledge (To ensure well explanation in handling walk in customers/ customers' enquiries)
• Collect Google Review
• Activate inactive customer

Admin Task 

• To handles and in-charge on the POS system
• Check outlet daily emails
• Check daily commission and execution claim (ensure is correct)
• Complete daily invoicing and service redemption
• Search (slot in/ slot out) customer files
• Check daily sales and transaction reports, and email to finance
• Stock management for retail and salon which includes, ensuring enough inventory, and re-ordering when necessary

Outlet Hygiene and Outlook

• Prepare teapot, cups & sanitize all area
• Lead outlet tour if necessary
• Making rounds and ensure all treatment rooms are always tidy and clean as per SOP
• Ensure customer shoe rack and IBA lockers cleanliness
• Switch off all lights, heaters, power outlet and close outlet door during closing
• Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc

Room Preparation

• Ensuring rooms are prepared before appointment time, with necessary consumables equipped
• Ensuring rooms are cleaned after execution is done, and liaise with cleaner to clean up
• Ensuring machines are in proper order, and managing any machine breakdown or maintenance

Internal Communications

• Arranging execution sessions for Masseur, Beautician, Consultant
• Rotating new cons for salesperson
• Reminding staffs on their next day appointments
• Brief treatment room SOP